Support

Talk to Our Team

Questions about Highlightiewer access, highlight loading and exports, subscriptions, billing, or account security? Reach out — we help creators, agencies, researchers, and brands get clear answers about researching public Instagram highlights on highlightiewer.com.

500K+

Highlight sessions / Mo

<2h

Avg. Response

99%

CSAT (90 days)

Customer success team supporting Highlightiewer users

Highlights viewer chat Highlights & billing

Lookups today 12.4K highlights processed today

Phone Support

Call us for billing, seat upgrades, and urgent Highlightiewer dashboard or export issues during business hours

(907) 260-5648

Email Address

Email Highlightiewer questions, highlight-fetch or loading issues, or compliance requests — we reply within two hours on business days

support@highlightiewer.com

Office Location

Our HQ handles partnerships, enterprise contracts, and on-site training for agency teams

44433, Soldotna, Alaska 99669
United States

Working Hours

Support covers Highlightiewer uptime, export limits, API quotas, and workspace administration seven days a week

Mon – Sat, 8 AM – 8 PM

support

We'd Love to Hear From You

Tell us what you need - Highlightiewer troubleshooting, workspace invites, export help, or plan advice.

Send Us a Message

Include your workspace email and, if helpful, the public Instagram username or profile URL you are analyzing so we can troubleshoot your Highlightiewer issue faster (*)

We never ask for your password. Your details are used only to support your Highlightiewer account.

Why Teams Trust Highlightiewer

Product specialists, not scripts — You talk to people who understand Highlightiewer workflows: categories, engagement columns, CSV exports, saves, and team seats — not a generic call center.
Fast answers on business days — Most billing and Highlightiewer questions close in one thread; critical outages get priority routing.
Privacy-by-design — We focus on responsible research of public Instagram highlights your organization is authorized to analyze, with SSO, audit logs, and clear retention controls for workspaces.
Free onboarding for paid plans — New admins get a short walkthrough on seats, Highlightiewer exports, and API rate limits so reporting stays fast.

Median first reply: under 1h 45m Measured across 12,400+ Highlightiewer support tickets (plans, exports, integrations) in the last 90 days

Frequently Asked Questions

Got Questions? We've Got Answers

Common questions about Highlightiewer on highlightiewer.com - security, subscriptions, exports, and agency workflows.

Do I need to share my password to get help?

No. Legitimate support will never ask for your password. We may ask for your workspace email, plan name, and the public Instagram username or profile URL you are viewing in the Highlightiewer so we can reproduce export or sync issues. If someone asks for credentials, report it to us immediately.

What can support help with for the Highlightiewer?

We troubleshoot Highlightiewer loading, highlight folders and pagination, CSV/PDF exports, scheduled lookups, API rate limits, SSO login, seat invitations, role permissions, and billing receipts. For custom data retention or compliance reviews, mention it in your message and we will route you to the right specialist.

How do refunds and subscription cancellations work?

Paid plans include a stated refund window in your checkout terms — typically a full refund if you cancel within the first week and have not exceeded fair-use export limits. After that, you can cancel renewal anytime; the workspace stays active until the end of the paid period. Prorated refunds may apply for annual seats in special cases — ask support with your invoice ID.

Do you offer agency or multi-seat pricing?

Yes. Agencies monitoring many Instagram accounts can request pooled seats, shared export quotas, and optional white-label PDFs for Highlightiewer reports. We also support purchase orders and annual contracts for teams of five or more. Use the contact form and choose “Agency / enterprise” if your CRM offers that option, or mention client volume in the message body.

How do you protect Highlightiewer data and workspace privacy?

We apply encryption in transit, strict access controls for staff, and configurable retention for exports. Workspaces can enable SSO, IP allow lists, and audit trails for who viewed or downloaded Highlightiewer activity. We only process public Instagram highlight data your plan is designed to access — we do not store passwords, and you can request a data processing summary for your legal team.

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Ready to Highlightiewer?

Open highlightiewer.com for fast public-highlight research, exports, and team workflows - or email support@highlightiewer.com if you want help getting started.

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